What you will be doing as a Loyalty specialist Baltics:

• Being part of the Baltic Marketing team and supporting the IKEA Family loyalty programme in Lithuania, Latvia, Estonia.
• Coordinating and creating direct marketing campaigns in an optimal way by managing the advertising materials.
• Engaging internal and external stakeholders (e.g. Marketing, Sales, Stores) and building sustainable relationships.
• Analysing large and complex data sets to identify patterns, trends, and actionable insights that can drive decision-making.
• Translating data analysis into clear, practical recommendations to improve marketing effectiveness and customer engagement.
• Initiating and leading new projects based on data-driven insights to continuously improve loyalty programme performance.
• Building customer loyalty through direct marketing campaigns, creating and implementing new IT systems.
• Taking responsibility for various projects, which include planning, briefing, communicating with all stakeholders.
• Taking responsibility for implementation, securing the time plan and evaluating results.
• Analysing and reporting on customer situation, tracking results of campaigns, monitoring competitors.
• Gaining advantage from common teamwork with creative and technical teams in preparation of the material for communication channels.

At IKEA we will love you from the first day, but we will adore you if you have:

• Have knowledge and experience in project management (creation and coordination of direct marketing campaigns), strong analytical skills.
• Feel confident in initiating and implementing projects based on data-driven recommendations.
• Excel at interpreting large and complex data sets to discover meaningful trends and patterns.
• Have the ability to transform analytical insights into concrete actions and measurable results.
• Know how to run targeted offering and communication campaigns.
• Have experience working closely with IT department to technically set up and maintain loyalty programme activities.
• Have experience working with Google Analytics and Excel in planning, organising, coordinating, reporting.
• Have experience working with CRM.
• Are strongly focused on customer experience and passionate about people, home furnishing and life at home.
• Have the ability to work as part of a team and build trustful relations with co-workers.
• Embrace the opportunity to be self-driven with a hands-on mentality.
• Have an analytical mind and willingness to learn continuously.
• Enjoy working in a constantly changing, multicultural work environment.
• Possess fluent written and spoken proficiency in the English language.

Why you will love working with us at IKEA

Location: Vilnius, Riga, Tallinn
Salary: 2000-2600 €/month gross, depending on professional qualifications and experience.

IKEA Lithuania offers an exciting and empowering work environment and you have exceptional opportunities to grow and develop together with us.

• Health insurance;
• Accident and critical illness insurance;
• Free renewal of health check (vaccinations against seasonal diseases, etc.);
• IKEA employee discount;
• Company PERKS discount tool and additional discounts/ offers from partners;
• Chill and gaming spaces;
• Internal incentive currency system (you can accumulate and exchange for gifts);
• Tasty and inexpensive food in a employee restaurant;
• Endless coffee and tea (additional seasonal treats, etc.);
• Free, sustainable, Swedish-designed uniforms;
• Reliable and friendly team;
• International work and communication culture, based on IKEA values;
• Open mistake culture, opportunity to learn, get involved and make decisions independently;
• Knowledge and opportunities for further learning (digital training systems, internal and external training);
• Celebrations and parties (team buildings, company based, international and other national celebrations);
• Gifts for anniversaries and other personal or annual occasions;
• Gifts for employees children;
• Additional initiatives (social, sports, etc.)
• Loyal employee awards;
• Other IKEA benefits.

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